In order to log into the event platform, please refer to your joining instructions email which will be emailed to you around 1 week before the event from firstname.lastname@example.org. Click on the 'Join Event' button, shown in your email, this will direct you to the event website agenda page.
I have not received my joining instructions email, what should I do?
If you have not received your joining instructions email please first check your junk / spam folder incase it has ended up in there. If you still can't locate your joining instructions email you can contact us at email@example.com. On Live day you can chat to a member of our helpdesk team using the live chat which will be located below in the bottom right corner of your screen.
How do I register for this event?
You can register for this event from the homepage.
To join the live session click on 'Agenda' in the navigation bar at the top of the web page. You will find the current session as they have their live times on them. Navigate to the currently timed session and click 'Join Broadcast'; (note the session will go live 2 minutes before its advertised start time). If you are prompted to login when you click the 'Join Broadcast' button please refer to your joining instructions email which will be emailed to you around 1 week prior to the event from firstname.lastname@example.org. Click on the 'Join Event' button shown in your email, this will direct you to the event website and you should now be able to view the sessions. If you continue to experience difficulties with viewing the live stream, please contact email@example.com.
Recommended System Configuration
For the optimum viewing experience we recommend that while attending this event you use the following set up:
- Laptop or desktop
- Google Chrome web browser
- Have a solid internet connection (5mbps up and down minimum)
Supported Windows Systems
- Windows 10, Windows 8 or 8.1, Windows 7
- Chrome, Firefox and Edge (*V.81+)
- Computer or laptop with Intel pentium 4 processor or later that is SSE2 and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3
Supported Mac OS X Systems
- Mac OS X, macOS 10.9 or later
- Chrome and Firefox
- Intel processor 64-bit and 512 MB of RAM
Can I attend the event on my phone?
For the optimum viewing experience, we recommend that you avoid viewing on a mobile device.
Do I need to allow microphone and camera access?
As you will be a watch and listen attendee it is not necessary to have microphone and camera function set up.
What should I do if I don't have audio?
First, check that your computer has the sound on and the volume up by going to your computer's audio settings and pressing the test sounds, or navigating to another video on the web and making sure you can hear audio through your computer speakers or headphones. If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.
I don't have video, what should I do?
If you see a blank screen or a spinning wheel and this remains for longer than a few seconds, please refresh your page. We recommend viewing on an up-to-date version of Chrome. If you're still experiencing issues, contact us at firstname.lastname@example.org.
Currently all features of Bizzabo are supported only using Chrome, Firefox, and Edge web browsers. If you experience any issues with the tool, please check Attendee Troubleshooting Guide for quick answers to the most common issues and question.